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Start Comparing →Frequently Asked Questions
Quick answers to the questions we hear most often.
How much does it cost to compare rates?
Comparing mortgage rates on Loans Expert is completely free and comes with no obligation. You are never charged for using our comparison tool, and you can explore as many options as you like before deciding to proceed.
Do I need to provide my SIN?
No. Your Social Insurance Number is not required for the initial rate comparison. A SIN is only needed later if you choose to proceed with a full mortgage application through your assigned broker.
How quickly will I hear back?
We respond to all inquiries within 24 hours during business days (Monday through Friday, 9 am to 6 pm PST). Most messages receive a reply the same business day.
Which provinces do you serve?
Loans Expert currently serves borrowers in British Columbia. We are actively working to expand to additional Canadian provinces and will announce new regions as they become available.
Is my information secure?
Absolutely. We are fully PIPEDA-compliant and take data security seriously. All information is encrypted in transit and at rest, stored on Canadian servers, and never sold to third parties. You can read our full Privacy Policy for more details.
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